We help you gain insight to make smart decisions

The travel and hospitality industry is evolving at an unprecedented rate.

Choose a consulting partner with the insight and expertise to understand the direction of change and what’s required to win.

Improve performance in a fast-changing world

The need for better foresight, resilience and agility is greater than ever before.

PACE has the research capabilities, expertise and methodologies to increase your likelihood of success in this new normal.

Build brand value and prosperity from your investments in sustainability

Businesses are being increasingly valued and judged by investors, customers, and employees, on sustainability.

We help develop strategies to improve performance, brand appeal and stimulate growth, whilst mitigating the possible downside risks to reputation, asset devaluation and access to finance.

Inspire management, enhance ambition and deliver greater success in a fast-changing world.

To help clients improve performance and develop a distinct competitive edge. 

Our deep industry knowledge encompasses brand development, marketing, commercial and the digital economy. We have industry experience across travel, hospitality and technology.

To succeed in an environment where disruption is greater and more dynamic, you must establish a distinctive basis for competition, design winning strategies to build strength and weather the unforeseen, and have the right insight to inform these decisions and investments.

What will you do differently? What will make your business most valuable to customers in the future? How will you invest in sustainability? And how will you adapt to disruption?

What makes us different


Driven by an extensive depth and breadth of research capabilities and insights in the travel and hospitality sectors to better inform and focus investment and strategy decisions


Consultants who are industry specialists with international and functional experience working for leading companies, alongside proven successful track records in delivering strategic change with real impact


Proven methodologies honed and innovated over 10+ years and demonstrable results achieved for both the industry’s multi-brand global leaders, and the fastest growing disruptors

Achievements and scope



assignments with a high frequency of clients’ commissioning multiple assignments over several years



clients with the world’s leading brands and groups, high growth technology service providers, and major private equity companies



major markets

We are a travel and hospitality consulting partner who can

Earmark future success trends

provide research, trend analysis and prediction, benchmarking to outsmart the competition and build leadership

Achieve meaningful engagement

turning customers into fans and building greater staff empathy to maximise the opportunities presented by digital maturity

Accelerate improved performance and build competitive edge

identifying new routes to market, strategic product development and building winning teams to achieve stellar performance

Architect and deliver business transformation

change management, guiding mergers and acquisitions, harnessing digital disruption to accelerate growth, and optimising organisations to execute well and at speed

Latest Insights

How to overcome the barriers of hospitality legacy systems


How to overcome the barriers of hospitality legacy systems by Pace Dimensions’ Tim Davis, leading management consultant for the hospitality, travel and leisure sector.

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Seven steps to improved hospitality marketing productivity and results


In a world of rising digital maturity, where the opportunity lies for hospitality businesses is to better engage and personalise communications that are relevant to customers’ needs and their behaviours.

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Transforming brand loyalty into brand love


How hotel businesses, in the current volatile market, can evolve their loyalty programmes to build brand preference and affinity.

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How do hotel companies successfully utilise technology to improve the guest experience? 


How can hotel businesses, of all sizes, use data-driven strategies to enhance the guest experience, tune into and meet new consumer needs, and differentiate their brand to drive loyalty and increase repeat business?

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Our clients include many well-known names in the travel and hospitality industry.

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Our partners are industry-leading specialists who provide data and tracking tools that feed into our research programmes.

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