2019 was a year of expansion for hospitality worldwide. More people were travelling, as the growing middle class flexed its spending power. Travellers became increasingly discerning as digital platforms gave consumers a greater ability to choose exactly what they wanted from their hotel experience. READ MORE

The great shift to digital that occurred over the last decade has transformed the competitive landscape of the travel, leisure and hospitality industry, giving consumers more information, more choice, and more opportunities to have their wishes fulfilled than ever before. READ MORE

The travel industry is moving towards an increasingly connected future in which platforms, personalisation and integrated technology play a central role. Predictions for the near future are a wake up call for all incumbent businesses. READ MORE

The nature of competition in the travel market is evolving rapidly. To survive and thrive, incumbent businesses must understand the nature of these changes and formulate actionable strategies to respond. READ MORE