We explain why you can’t rely on existing lines of revenue and how to counter the effects of digital disruption. Our new report features insights from industry leaders in travel and hospitality.
Last year we launched the first in our series of research papers examining the nature and consequences of digital disruption in travel and hospitality. The report analysed the industry changes that are having the biggest impact on incumbent businesses, including the rise of indirect competitors, changing customer expectations and the rise of the Chinese tourism market.
The second report, released this January, formulates actionable strategies to respond to current and predicted industry changes. It includes:
- The process of defining a distinctive vision
- Building defendable strengths and designing for scalable growth
- The advantages of market maker strategies and platform businesses
- The essential capabilities for business success in travel and hospitality