Use the latest market insights to inform meaningful customer interactions and user experience design. Motivate brand advocacy and positive peer reviews.

Customer needs and expectations are changing rapidly. We live in an interconnected world with near endless choices and opportunities. As digital connectivity develops customers are shaping new products, markets and opportunities.

Digital technology can both increase complexity and improve our engagement with customers. The key is harnessing the right consumer insights to inform meaningful interaction.

Customer segmentation

Our industry segmentation research can help you define your audience by needs and motivations. We make sense of each segment by profiling customer characteristics, behaviours and media consumption.

Customer experience design

Using customer insights we can help you bring your brand to life across all key touch points. We’ll help you design a clear blueprint for integrated on and offline engagement.

Managing reputation & advocacy

We help companies develop the best strategy to create and nurture brand advocates. Our customer centric approach will help you manage service delivery and customer feedback for best results.

Customer relationship management

We can help you translate customer data into meaningful insights to inform customer communications. The right CRM strategy will help you retain loyal customers and drive sales growth.

Work with us


Wellington Partners
Battery Ventures
InterContinental Hotels Group
Rezidor Hotel Group
Hilton Hotels Corporation
Edwardian Hotel Group
Four Pillars Hotels
The Walt Disney Company
Jurys Inn