Leonard’s strength lies in leading innovative and sustainable change in the travel and hospitality industry for companies large and small.
Leonard has deep expertise in defining the business architecture and enabling and implementing significant technology change across all aspects of hotel and commercial operations and across markets worldwide.
Before joining PACE, Leonard spent five years consulting in the industry on a variety of business transformation initiatives for major hospitality chains and industry technology providers. Leonard also spent nearly 30 years working for major hotel companies, including IHG (InterContinental Hotels Group) and Hilton Hotel Corporation, in a variety of areas, including hotel operations, revenue management, and technology.
During his time at the IHG, he was a Vice President charged with developing a strategy to modernise and integrate the core hotel operations technology platform. This included developing a strategy to consolidate the three major property management solutions on to a single global platform. Leonard also developed a comprehensive plan to transition the company’s 5,000 hotels in 103 countries to a new reservations system.
Before joining IHG, Leonard served in several senior-level roles at Hilton and Promus Hotel Corporation. Leonard’s most notable accomplishments with these companies included the introduction of the industry’s only “evergreen” hardware refreshment program, the deployment of the company’s US-developed property management system to over 50 countries, and the introduction of one of the industry’s first automated revenue management solutions. He has also led various business transformation initiatives, including outsourcing customer support services.
Leonard has extensive international experience, having travelled to over 20 countries and working directly with in-country leadership and hotel owners in dozens more. He also lived outside of his home country for nearly three years.
In addition to Leonard’s in-depth industry knowledge, his expertise focuses on leadership, strategy and planning, and business transformation.